Terms of sale

About Jholo and these terms

Jholo is an online shop serving customers across Nepal. Our public customer-support email is [email protected]. These terms should be read with our Privacy Policy, Delivery Policy, and Refunds & Cancellations Policy.

These terms do not limit any non-waivable rights or remedies available to you under applicable Nepalese consumer-protection and privacy laws. If a term conflicts with a mandatory legal requirement, the legal requirement applies.

Products, prices, and orders

Product availability, descriptions, selected options, and prices are shown on the product page. Review your basket and checkout details before placing an order. An order request is not confirmed for dispatch until Jholo has reviewed any required advance-payment proof and confirmed the order.

We may contact you using the phone number or email address you provide to verify your order, resolve delivery questions, confirm payment, or provide customer support. Please provide accurate contact and delivery details.

Payment

Available checkout choices are cash on delivery with the delivery charge paid in advance, or payment of the full order total in advance. For an advance transfer, include your Order ID shown at checkout in the wallet payment remarks, then submit the receipt. Jholo manually reviews payment proof; an upload or confirmation is not itself a guarantee that payment has cleared.

Any amount due to the courier, advance amount, delivery fee, and order total are displayed before you submit an order. Do not send banking or wallet passwords, one-time codes, or card security codes to Jholo.

Delivery, cancellation, and product issues

Delivery is offered across Nepal, with an estimate of up to 72 hours in typical conditions. Remote-area access, weather, carrier operations, and other circumstances can affect timing. The final charge is displayed at checkout before you submit the order.

Cancellation and refund rules are described in our Refunds & Cancellations Policy. Report a product that arrives damaged or is not the product ordered within 48 hours of receipt, with clear supporting photos and order details, so Jholo can investigate. Mandatory legal remedies are not waived by this reporting period.

Contact and governing requirements

For order support, email [email protected] or message @jholo.np on Instagram or Facebook. These terms are intended for sales in Nepal and are subject to applicable Nepalese law.